Free Webinar: Call Center Service Innovations Give Drivers a Roadside Assist

Automotive News webinar presented by AWS

In this webinar, experts from AWS and WirelessCar present how their technologies automate the customer experience with call centers from start to finish. These include services for emergency, roadside, stolen vehicle, and driver assistance. Call centers can save lives, support drivers in distress, make car ownership more convenient, and enhance consumer’s perception of the brand. By allowing for a seamless integration between vehicles and call centers, automakers can increase customer satisfaction and loyalty, reduce costs and learn from qualitative insights.

By watching this webinar, you can expect to learn how connected call centers:

• Direct customers to an OEM-preferred dealer network for roadside services.
• Increase service quality through automated experiences based on artificial intelligence and machine learning.
• Use a standardized way to reduce time to market and lower integration and maintenance costs.
• Create a direct relationship between the automaker and connected vehicle owner, which helps drive brand loyalty.