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Articles by: Guillaume Ouellette
How Does App bCall Help OEMs Overcome Challenges in the Market?
Traditional Breakdown Call (bCall) services face a variety of challenges, in terms of everything from connectivity to customer experience to…
How can call center agents leverage connected car data to help customers?
The success of your connected cars’ call center services will largely boil down to two things: providing clear information to…
How can OEMs overcome the challenges of call center services for connected cars?
When it comes to call center services for connected cars, the automotive industry is navigating an increasingly fragmented landscape. What…
